Focus on Operational Management 5ed

Focus on Operational Management: A generic approach provides a general overview of management principles and the general management activities encountered by the

operational and first-time manager in the workplace today. These principles are important for the sustainability of an organisation.

The following topics are discussed:

• The new workplace environment

• The changing role of the operational and first-time manager

• Operational planning, operational decision-making and problem-solving, organising operational resources, operational control, and leadership

• Employment relations in the workplace

• Organisational culture, diversity management, business ethics, corporate social responsibility, organisational politics and change management in the workplace.